Medical Office Receptionist Job Description Sample
The medical office receptionist is responsible for essential secretarial skills, such as telephone answering, greetings of patients and visitors, and organizing professional and timely meetings. Most medical receptionist work in a doctor’s office, dentist’s office, hospital, or other medical care.
In the smaller offices, both administrative and clinical responsibilities can be given to a medical receptionist.
In larger offices, they can only be responsible for administrative or clerical work. This position may also be called medical assistant or medical office assistant, medical staff, administrators or health care administrator.
Education Requirements for Medical Receptionists
The minimum requirement for a medical receptionist is a high school diploma or GED. However, some community colleges provide certificates of medical accreditation or medical service, or online education programs. Courses generally include medical terminology, office procedures and insurance information. The Medical Reception Secretariat’s programs usually last less than a year, while associate degree programs may last for more than two years.
Those who want to work in this area would like to decide whether they should make a decision on the formal training of the medical receptionist, also to study their computer skills. Most office systems are computer-based, and above all, many medical records are now stored electronically. Data entry and computer classes can be taken at community colleges or at adult education centers. A medical receptionist should also have highly sensitive communication and secretarial service skills.
At entry level, a medical office receptionist must have previous office maintenance or administrative experience, or at least one year of work experience in a medical office setting.
Skills that medical office receptionists have to possess
Medical receptionist requires a good computer literacy, customer service, communication and organizational skills. Other skills are:
Customer service skills
As a receptionist, dealing with patients and clients is a medical profession. Excellent knowledge of customer service is essential in order to provide patients with professional services
Lets you communicate with people on one base, help your work. An interpersonal skill allows the medical receptionist to communicate with patients effortlessly.
In a medical work environment, there can be many things on the table for a certain period of time that needs attention. Instead of being overloaded, the medical receptionist must set up multiple tasks at the same time to get more tasks and keep the office running smoothly.
Although there are several tasks, the medical receptionist must ensure that the host area is properly organized and not overcome as they guide the patients and clients in order to maintain order when they solve their problems.
The receiver must be able to use certain technical equipment such as a telephone and a computer.
A computer is an important device used mostly by administrators, including those working in medical institutions. Therefore, the medical receptionist must be able to run basic computer software programs such as Microsoft Word, Excel, and Outlook.
When working with doctors and other medical staff, the medical receptionist must carefully make available all the necessary documents and files, if necessary, making it easier for the doctor.
Time management skills
Handling the patient and processing documents for a doctor is important as soon as possible so that they do not keep them waiting too long.
A medical receptionist must have the right skills in time to be able to attend to patients and clients as quickly as possible.
The recipient must be able to effectively collect patient information as part of the clinical procedures used to store and retrieve data.
Working under pressure
Occasionally, the reception office may be overwhelming at the medical office, with many patients having to use a doctor for medical purposes and processing documents.
Therefore, the medical receptionist must be someone who can work in that situation.
Anger management skills
With a view to different people on a daily basis, some of which may be difficult, an administrator must be someone who can safely keep up with the situation.
Main duties and responsibilities
- Welcome patients
- Register patients according to established protocols
- Help patients complete all necessary forms and documentation, including health insurance
- Ensure that the patient’s information is accurate, including billing information
- Inform patients about the procedures and policies of the medical staff
- Maintain and manage patients’ data
- Bring patients to meetings according to plan
- Answer incoming calls and handle inquiries
- Transmission calls if needed
- Plan patient appointments
- Collect co-payments and payments
- If necessary, report statistics
- Plan for hospital stay, tests, scans, and outpatient appointments for patients
- Receive the necessary information for medical staff to receive reports from a foreign doctor
- Meet and comply with information requirements
- Incoming and outgoing mail
- To perform other commissioned assignments
- To maintain forms and office supplies
- Ensure that the reception area is well maintained and clean
- To protect the patient’s privacy and confidentiality.