Customer Service Manager Resume Sample

Customer Service Manager Resume Sample

Here is a sample of customer service manager resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. The following resume format can be also utilized for a call center customer service manager, bank customer service manager, customer service resume, customer service representative, and experienced customer service manager.

Background

The job a Customer Service Manager can be multi-faceted and other than dealing with customers the job responsibilities also include processing forms and applications, keeping communication between departments as smooth as possible, keeping colleagues up to date with any customer activity, directing complaints and requests to the correct source and ensuring the general administration is organized. Managing customer accounts and maintaining the upkeep of records and filing systems are also expected responsibilities.

In addition to receiving communication and acting upon it, customer service representatives are occasionally required to actively make telephone calls whereupon the same code of conduct regarding politeness and professionalism is needed.

Being privy to customer information is a delicate situation and customer service is required to keep all information within the workplace at the risk of losing their job.

Customer Service Manager Resume Sample and Required Skills

Customer Service Manager Skills

Customer service is something that has an affect on every person in the world.Dealing with complaints is where the most crucial area lies with respect to the desire to give quality customer service.

In order to be an effective customer service manager you need to have the following skills:

  • Good Communication
  • Industry Knowledge of the products
  • Good Organizational Skills
  • Strong Team Building Skills
  • Excellent Customer Service Skills
  • Self-Motivation
  • Trustworthy
  • Conflict-Resolution.
  • Able to Accept and Promote Change
  • Dedication
  • Analysis Skills
  • Clear Communication Skills
  • Leadership Skills
  • Interpersonal Skills

Customer Service Manager Resume Sample

Customer Service Manager Resume Sample

Natti Nat
[Street, City, State, Zip] | [Phone] [Email Address]

PROFESSIONAL SUMMARY

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.All targeted at achieving the organizational goals and aims

RELEVANT QUALIFICATIONS

  • Customer Relationship Management Software (CRM)
  • Call center metrics decoding aptitude
  • Skilled in call center operations
  • Adherence to high customer service standards
  • Timpani Contact Center software proficiency
  • Customer-focused
  • Austin Logistics Call Select proficient
  • Adheres to customer service procedures
  • Customer interface expertise

PROFESSIONAL EXPERIENCE

ABC Co., Ltd. Toronto (2015 – Present)
Customer Service Manager
Manage customer service and customer call center departments, along with offering training and retraining to establish and improve quality client relations. Secure and sustain moral professional ethics by:

  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service manager
  • Solved unresolved customer issues.
  • Identified individual development needs with appropriate training.
  • Effective liaison between customers and internal departments.
  • Maintained accurate records of past due customer account activity.
  • Maintained up-to-date knowledge of product and service changes.

ABC Co., Ltd. Ohio (2010 – 2012)
Customer Service Agent
Assisted Customer Service Manager in daily record keeping, such as checking of payroll information, customer call log, billing, disbursement, classifying information, sorting data and calculating data.

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed call center from initial start-up to full operational status.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

EDUCATION

MBA Marketing, 2006
University of Ohio Ohio

REFERENCES – Available upon request

***This is only the customer service manager resume sample that we present to you to build it by yourself. Good luck and get the right job soon. 

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Call Center Agent Resume Sample

Interesting Call Center Agent Resume Sample

Here is a sample of call center agent resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. The following resume format can be also utilized for an entry level call center, inbound call center, outbound call center and customer service representative.

Background

A call center agent’s job centered heavily on handling customer service and customer relations. the job of call center agent requires that you should be proficient in communication. Interpersonal skills are vital in winning this particular job since most of the time you would be talking to customers. Additionally, experience in handling computer software may also be necessary.

Call center agents deal with customers via telephone, the Internet, e-mail, and instant messaging. They work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

For satisfied customers, agents should be well trained to handle the pressure and not to break down. They should connect to the callers and their problems without being fake and smarmy. They should understand the qualms customers are going through and should have complete knowledge about the product and services they are talking about.

Call Center Agent Resume Sample and Required Skills

Call Center Agent Skills List

The call center is a professional business environment that is responsive to your needs and the needs of your customers. You want your customers to hear the assurance and self-confidence from each call center representative. Some characteristics to look for in a good call center representative are:

  • telephone etiquette and the ability to respond professionally to clients on the telephone,
  • the candidate’s ability to use proper grammar,
  • vocabulary skills relevant to a call center position,
  • attention to detail and ability to follow specific instructions,
  • basic math, logic, analytical and telephone problem-solving skills,
  • ability to follow specific instructions,
  • telephone problem-solving skills, and
  • the ability to work quickly and under pressure

Call Center Agent Resume Sample

Call Center Agent Resume Sample

Natti Nat
[Street, City, State, Zip] | [Phone] [Email Address]

PROFESSIONAL SUMMARY

Energetic Call Center Agent with strong time management skills who thrives in a fast-paced, dynamic environment.

RELEVANT QUALIFICATIONS

  • Skilled in call center operations
  • Avaya Software knowledge
  • Marketing savvy Extensive history with predictive dialers
  • Persuasive speaker
  • Call center metrics decoding aptitude

PROFESSIONAL EXPERIENCE

ABC Co., Ltd. Toronto (2015 – Present)
Call Center Agent

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action, by:

  • Initiated operations improvements to improve overall call center productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed call center from initial start-up to full operational status.

ABC Co., Ltd. Ohio (2010 – 2012)
Call Center Agent

Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services by:

  • Overseeing call center employees to ensure customer satisfaction goals were consistently met.
  • Developing all process controls and metrics for daily management of the Call Center.
  • Resolving service, pricing and technical problems for customers by asking clear and specific questions.
  • Preparing reports and communication for senior management and clients.

EDUCATION

Bachelor of Arts, 2009
California State University – Ohio

REFERENCES –Available upon request


***This is only the call center agent resume sample that we present to you to build it by yourself. Good luck and get the right job soon. 

Want more samples?

Customer Service Representative Resume Sample

Customer Service Representative Resume Sample

Here is a sample of customer service representative resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. The following resume format can be also utilized for a call center customer service representative, entry level customer service, and bank customer service representative.

Background

Customer service representatives work in various kinds of companies. It is their responsibility to make sure that the customers of the company are provided with sufficient service regarding customer concerns and questions. The customers are usually individuals who want to inquire about something, or a company asking about the service.

Responsibilities of a Customer Service Representative

A customer support representative communicates with the customers in order for them to give out information. This information answers to the concerns which consumers have brought up regarding services or products that they have obtained from the company. They are responsible for managing and solving the complaints of the customers. There are many ways wherein customer support representatives reach out to their customers. They may offer their help through:

  1. e-mail
  2. telephone
  3. mail correspondence
  4. fax
  5. personal service

Customer Service Representative Skills List

When a customer service representative can be the only personal face for an entire company, it is important to make sure that the person reflects well on the values of the employer. Most large businesses may seem like a nebulous, faceless entity, but one interaction with a customer service person can make or break a client’s relationship with the business entity. This article details six skills that a customer representative should have in order to make a great impression on clients.

  • Patience.
  • Flexibility.
  • Persuasion.
  • Problem Solving.
  • Communication.
  • Time Management Skills
  • Management of Personal Emotions
  • Ability to Memorize Protocol and Guidelines
  • Situation Evaluation and Analysis
  • Professionalism
  • Ability to Identify and Anticipate needs
  • Teamwork Skills
  • Dependability

 

Customer Service Representative Resume Sample

Customer Service Representative Resume Sample

Natti Nat
[Street, City, State, Zip] | [Phone] [Email Address]

PROFESSIONAL SUMMARY

Customer service representative professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

RELEVANT QUALIFICATIONS

  • Austin Logistics Call Select proficient
  • Shipping and receiving professional
  • Exceptional communication skills
  • Strategic sales knowledge
  • MS Windows proficient
  • Cash flow management
  • Proficient in cash management
  • Creative problem solver

PROFESSIONAL EXPERIENCE

ABC Co., Ltd. Toronto (2015 – Present)
Customer Service Representative

  • Managed ovver 30 accounts, half being multi million dollar accounts. Heavy phone responsibility, averaging 40-70 calls a day. Responsibilities included logging faxes, emails, phone calls and directing them to the proper Customer Service Representative, writing quotes and issuing credits, over seeing deadlines and expedited order. Worked closely with sales reps and management of their accounts.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

ABC Co., Ltd. Ohio (2010 – 2012)
Customer Service Representative

  • Daily phone and E-mail communication with clients, Insurance and Account Representatives, to ensure customer satisfaction by:
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.

EDUCATION

Bachelor of Arts, 2009
California State University – Ohio

REFERENCES – Available upon request

***This is only the customer service representative resume sample that we present to you to build it by yourself. Good luck and get the right job soon.

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